General Terms
SYNAPTIS
Mental Preparation & Mental Coaching
Valid version as of 11 July 2025
These General Terms and Conditions (GTC) govern the contractual relationship between André PAOLI, representative of Synaptis] – hereinafter referred to as ‘the Service Provider’ – and any natural or legal person, hereinafter referred to as ‘the Customer’, within the scope of mental training, personal coaching, group support or intervention in structures.
The booking of a service requires the full and unconditional acceptance of these GTC by the customer.
1. Type of services
The service provider offers mental coaching services aimed at developing the customer's inner resources, particularly in the following areas:
Stress and emotion management
Improvement of concentration, motivation and self-confidence
Mental performance preparation (competitions, exams, professional challenges)
Return after injury and mental reconstruction
Coaching of sports teams or corporate groups
Workshops, conferences or thematic seminars
On-site or remote support (video conferencing)
These services are part of a development and personal support process. They are in no way a substitute for medical, psychological or psychiatric care.
2. Access to services
The services are available to all adults or minors with written consent from their parents.
The sessions can be:
individual or in groups;
one-off or in the form of a package (package of 3, 5, 10 sessions, etc.);
in a partner structure or at the client's premises.
Coaching can be continued remotely after the first face-to-face session.
3. Booking and confirmation
All bookings are made:
via the contact form, by direct message, telephone or email;
depending on the availability agreed between the two parties.
Confirmation of an appointment constitutes a contractual obligation.
The customer will systematically receive information on:
Duration, price, location or link to the connection;
Practical details (clothing, materials, etc.).
4. Prices and terms of payment
Prices are quoted in euros including VAT and are clearly displayed before each appointment is made.
Payment can be made:
online (bank transfer, credit card payment, secure payment);
in cash or by cheque, if agreed.
Unless otherwise specified, payment is due no later than the day of the session.
For package deals, unless otherwise agreed, payment is due in full at the first session.
Any delay in payment may result in the following consequences:
additional costs (late payment fees at the statutory interest rate);
suspension of the support service.
5. Cancellation, postponement and no-show
Cancellation or postponement by the customer: Any cancellation must be notified at least 24 hours in advance. After this period, the session is payable in full, except in cases of force majeure.
Cancellation or postponement by the service provider: In the event of exceptional circumstances, the client will be notified as soon as possible and the session will be postponed free of charge.
In the event of repeated delays, unexcused absences or non-payment, the service provider reserves the right to terminate the support.
6. Mutual obligations
Mental preparation is based on a relationship of trust and the active commitment of both parties.
The service provider undertakes
to provide a benevolent, confidential and respectful environment
to place all its skills, tools and experience at the service of the client's objectives
to undergo continuous training and to comply with professional ethics.
The client undertakes
to actively participate in their own change
to actively participate in the sessions and exercises offered
to behave honestly and respectfully in the relationship.
7. Confidentiality and personal data
All information exchanged during the sessions is strictly confidential.
In accordance with the General Data Protection Regulation (GDPR), the client has the right to access, correct or delete their personal data upon request.
The data will not be sold or passed on to third parties under any circumstances.
8. Limitations and liability
The service provider is only obliged to provide a service, not to achieve a specific result. The success of a coaching programme depends on many factors that lie with the client.
The service provider cannot be held liable for:
Decisions made by the customer after the sessions;
Lack of results if the customer does not participate in the process.
9. Intellectual property
The documents, tools, concepts and documents provided during the sessions are the exclusive property of the service provider.
Any reproduction or distribution, even in part, without written permission is prohibited.
10. Applicable law and disputes
These terms and conditions are subject to French law.
In the event of a dispute, the parties undertake to seek an amicable agreement in the first instance.
Failing this, the dispute shall be brought before the competent courts at the place of business of the service provider.
Additional legal information
Name of the service provider: André PAOLI, representative of SYNAPTISSIRET: pending
Address: 1 B rue Alfred Kastler 67114 Eschau
Contact: 07 62 67 35 63
Legal form: EI
FAQ: Frequently asked questions
What you should know before booking
💬 Who are the sessions aimed at ?
All individuals (athletes, students, executives, artists, etc.) who want to develop themselves further, get to know themselves better, manage their stress, gain more clarity or increase their mental performance. Minors may be accompanied with parental consent.
💬 What does a mental preparation session involve ?
Each session is a space for listening, inner movement and working on specific levers: breathing, visualisation, anchoring, mental strategies, inner dialogue, etc. It is a tailor-made programme tailored to your goals.
💬 How many sessions are required ?
That depends on your needs. Some people come for 1 to 3 targeted sessions, others opt for longer support. We always take stock together along the way.
💬 How does a session work ?
In person or remotely, in a confidential setting. You will be supported, listened to and never forced to do anything. We proceed at your pace, seriously but without pressure.
💬 Is it reimbursed ?
No, the sessions are not covered by social security. Some supplementary insurance policies offer partial reimbursement as part of wellness or coaching (check directly with your insurance company).
💬 Can I cancel or reschedule an appointment?
Yes, of course. Please just let me know at least 24 hours in advance. If you give shorter notice, you will unfortunately have to pay for the session (except in cases of force majeure).
💬 What if I don't feel any effect ?
Mental work sometimes has a profound effect and can take some time to integrate. If you have any doubts or blockages, we will talk about them. It is a partnership, not a magic solution.
💬 Is it confidential ?
Yes. Everything said during the session remains strictly confidential. Respect and discretion are my top priorities.
💬 How can I book a first session ?
It's easy: send me a message via the contact form, by phone or email, and I will suggest an appointment. We always start with a friendly chat to clarify your needs.
